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Join 150+ financial institutions across 40+ countries trusting FineIT for their compliance needs.
Contact FineIT \u2014 global IFRS and Basel compliance support
FineIT Private Limited (est. 2001, IASB quantitative advisor, BCBS member institution) provides global support for IFRS 9, IFRS 16, IFRS 17, and Basel III/IV compliance software to 150+ regulated financial institutions across 40+ countries. The global head office is in Islamabad, Pakistan, with regional offices in the United Arab Emirates, Kenya, Saudi Arabia, Kazakhstan, Bangladesh, Nepal, the United Kingdom, and Canada.
Dedicated channels are available for prospective customers (demo requests), active clients (technical support, upgrades, model governance queries), audit firms (co-delivery, review access), partners (channel and technology alliances), and press. Routine enquiries receive a same-business-day response; procurement, RFP, and security-questionnaire responses are scoped via /talk-to-expert. Emergency support for production incidents on Estimator 9, ContractHive, Estimator 17, and Basel Analytics Suite follows the SLA specified in each contract.
General enquiries: info@fineit.io. Head office telephone: +92-51-2300537. For expedited demos, see /request-demo. For formal expert consultations (including independent Model Validation scope), see /talk-to-expert.
Key facts
- Head office: Islamabad, Pakistan
- Regional offices: UAE, Kenya, KSA, Kazakhstan, Bangladesh, Nepal, UK, Canada
- Institutions served: 150+ across 40+ countries
- General email: info@fineit.io
- Head office telephone: +92-51-2300537
- Standard response time: same business day for enquiries
- Emergency support: per contractual SLA on production platforms
Frequently asked questions
How do I request a product demo?
Use /request-demo for Estimator 9, ContractHive, Estimator 17, Basel Analytics Suite, Credit Risk Rating, Risk-Adjusted Valuation, or Model Validation services. Demos are typically scheduled within 48 business hours.
How do I reach technical support as an existing client?
Existing clients use the support channel specified in their contract (dedicated Slack, email, or ticketing portal). General technical enquiries can also be routed via info@fineit.io and are triaged to the relevant product team.
Where is FineIT headquartered?
The global head office is at Islamabad, Pakistan. Regional offices are located in the United Arab Emirates, Kenya, Saudi Arabia, Kazakhstan, Bangladesh, Nepal, the United Kingdom, and Canada.
Does FineIT respond to RFPs and procurement questionnaires?
Yes. Submit RFPs, security questionnaires, and DDQs via /talk-to-expert or info@fineit.io. Standard turnaround is 5 business days for security questionnaires and 10 business days for full RFP responses.
Who do press and analyst enquiries go to?
Press and analyst enquiries should be directed to info@fineit.io with subject prefix “Press:” or “Analyst:”. Named spokespersons are available for IFRS 9, IFRS 17, Basel III/IV, and GCC/South Asia market commentary.